Refund Policy

We want you to be happy with PassMark Pro and your purchased Elective subjects. This page explains how refund requests work for payments made through our payment partner, PayHere.

1. How to Request a Refund

If you believe you are eligible for a refund, go to your Profile page while logged in and use the "Request Refund" option. You'll be asked to briefly state your reason — this is sent directly to our team for review.

2. What Happens After You Request

• Your most recent completed payment is flagged as "refund requested" and queued for admin review.
• Your Pro or Elective access stays fully active while the request is being reviewed — you do not lose access just by asking.
• You can only have one refund request pending at a time.
• You will receive an SMS notification once our team makes a decision.

3. Eligibility

Refund requests can be submitted for:

• An active PassMark Pro subscription payment, or
• A purchased Elective subject that you currently have unlocked access to.

We generally consider refunds within 7 days of the original payment, for cases such as accidental duplicate purchases, technical issues that prevented you from using the Service, or purchases that do not match what was advertised. Requests made well after this window, or for subjects/plans you have substantially used, are reviewed on a case-by-case basis and may not be approved.

4. Review & Approval

Our team manually reviews each refund request. If approved, the refund is processed back to your original payment method via PayHere. Depending on your bank or card issuer, refunds can take up to 14 business days to reflect in your account after approval — this timeframe is set by the banking network and PayHere, not by PassMark.

If a refund is approved, your associated Pro or Elective access will be removed at that point. If a request is declined, your access simply continues as normal and you'll be told the reason by SMS.

5. Non-Refundable Cases

• Requests submitted after extensive use of the purchased subject or Pro features.
• Suspected abuse of the refund process (e.g. repeated purchase-and-refund cycles).
• Free-tier usage — since Main subjects are free by default, there is nothing to refund there.

6. Cancelling a Subscription (Without a Refund)

You can cancel PassMark Pro at any time from your Profile page without requesting a refund. Your access will simply continue until the end of the period you already paid for, and will not renew afterward.

7. Contact

Questions about a refund can be sent to support@passmark.lk in addition to the in-app request.