Refund Policy

We want you to be happy with PassMark Pro and your purchased Elective subjects. This page explains how refund requests work for payments made through our payment partner, PayHere.

1. How to Request a Refund

There is no self-service cancel or refund option inside the app. If you believe you are eligible for a refund, please email our support team at hello@passmark.lk with your registered phone number and the reason for your request, and our team will review it manually.

2. What Happens After You Request

• Our team reviews your request and the payment it relates to.
• Your Pro or Elective access stays fully active while the request is being reviewed - you do not lose access just by asking.
• You will receive an SMS notification once our team makes a decision.

3. Eligibility

Refund requests can be submitted for:

• An active PassMark Pro subscription payment, or
• A purchased Elective subject that you currently have unlocked access to.

We generally consider refunds within 7 days of the original payment, for cases such as accidental duplicate purchases, technical issues that prevented you from using the Service, or purchases that do not match what was advertised. Requests made well after this window, or for subjects/plans you have substantially used, are reviewed on a case-by-case basis and may not be approved.

4. Review & Approval

Our team manually reviews each refund request. If approved, the refund is processed back to your original payment method via PayHere. Depending on your bank or card issuer, refunds can take up to 14 business days to reflect in your account after approval - this timeframe is set by the banking network and PayHere, not by PassMark.

If a refund is approved, your associated Pro or Elective access will be removed at that point. If a request is declined, your access simply continues as normal and you'll be told the reason by SMS.

5. Non-Refundable Cases

• Requests submitted after extensive use of the purchased subject or Pro features.
• Suspected abuse of the refund process (e.g. repeated purchase-and-refund cycles).
• Free-tier usage - since Main subjects are free by default, there is nothing to refund there.

6. Cancelling a Subscription (Without a Refund)

PassMark Pro and Elective purchases are one-time, fixed-term purchases - they are not an auto-renewing subscription, so there is nothing to "cancel" in that sense. Your access simply continues until the end of the period you paid for and is not automatically renewed or re-charged.

7. Contact

Questions about a refund can be sent to hello@passmark.lk.